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Another kink in the mortal coil...

Customer comes up to me, wants many sets of a powerpoint presentation. Not surprisingly, she wants it right now.
Of course, this is when we have every machine of this side of the counter going, and god knows how many jobs due this morning that haven't even been logged in yet.
I tell her, very politely, that the only way it'll be done is if she prints out a set and we run it off hardcopy in express.
She then throws a hissy fit, swearing up a storm and wailing about how her home store (out of Cypress, CA) would do it right then and there and she didn't want it run off hardcopy as it wasn't good quality. This goes on for a while, long enough for me to load paper in the Doc and come back, seeing as how Steven's dissappeared and left me all alone in the store.
When she finally calmed down enough, she grudgingly goes out to express, bitching all the while that she's wasting her time. And when she finally emerges with a set of originals, I wanted to strangle her. They're all text, meaning that you won't be able to tell whether or not they're copied or printed.
So, while the stupid copies are running, she asks if she can charge it to her account.
Yes, but since it wasn't in our store's POS, I needed to dial it up, and for that I needed her card.
Does she have it with her? Of course not.
So I had to call the store she usually goes to to get the account number. But the dolt at the other end doesn't have the IQ of a turnip, and all he can tell me is that while he's looking at the account, he can't find the number.
So I call the customer service number, and they give the number, and I dial it up.
But it doesn't end there.
There're many user numbers, and the message says I have to pick a department. So I politely ask er which department she's from.
And she flips out again, saying she's never had this much trouble and I didn't need a department and , by the way, she has corporate pricing and just how long was this going to take, allready?
And all of this would have been prevented if she had merely brought her charge card with her.
In the end, she put it on a credit card and left in a huff, complaining about how expensive it was and how she couldn't believe that no one here knew what they were doing.
If looks could kill, she would have been a steaming puddle of goo on the floor.


( 2 comments — Leave a comment )
May. 30th, 2002 03:01 am (UTC)
And thus why I was never put on the counter at Kinko's...I would have told her off.
Poor Tess...
May. 30th, 2002 04:37 pm (UTC)
*hugs* I have just one word - karma.
( 2 comments — Leave a comment )



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